Refund and Returns Policy

Straightforward 30-day returns on unworn pieces, plus what to know about exchanges and made-to-order items.

We want you to love what you ordered. If something’s not right, you have 30 days from the day your order is delivered to return it for a refund or exchange.

What qualifies for a return

  • Item is unworn, unaltered, and in its original condition
  • Item is returned in its original packaging, including any certification documents
  • Return is initiated within 30 days of the delivery date

Please note: made-to-order pieces, resized rings, and engraved or personalised items are final sale and can’t be returned unless they arrive faulty or not as described. This is noted on the relevant product page before you order.

How to start a return

Email customercare@oscarandco.com.au with your order number and the item you’d like to return, and we’ll send instructions for sending it back securely and free of charge.

Refunds

Once your return is received and inspected, we’ll process your refund to the original payment method. Refunds are typically processed within 5–7 business days of us receiving the item back.

Exchanges

Prefer a different size or design instead of a refund? Let us know when you start your return and we’ll arrange an exchange once your original item is received.

Faulty or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, it’s covered regardless of the standard return window — see our lifetime warranty for workmanship issues, or email customercare@oscarandco.com.au straight away for anything shipping-related.