Refund and Returns Policy

Lifetime workmanship warranty

Manufacturing defects are covered for as long as you own your piece. Normal wear, routine maintenance, accidental damage, loss or theft of the jewellery, and damage caused by another jeweller’s work are excluded from this voluntary warranty. Unrelated manufacturing defects remain covered. Annual inspections are recommended, not a condition of cover. Your Australian Consumer Law rights are unaffected.

Read the warranty, claim process and postage arrangements.

30-day change-of-mind returns

We offer 30-day change-of-mind returns on eligible pieces, measured from delivery. The conditions below apply to change-of-mind returns only. They do not limit your rights for faulty or misdescribed goods under the Australian Consumer Law.

What qualifies for a change-of-mind return

• Item is unworn, unaltered, and in its original condition
• Item is returned in its original packaging, including any certification documents
• Return is initiated within 30 days of the delivery date

How to start a return

Email customercare@oscarandco.com.au with your order number and the item you would like to return. We will provide return instructions. Customers pay return postage for change-of-mind returns; use a tracked service with suitable insurance for valuable jewellery.

If we confirm a fault or another issue covered by the Australian Consumer Law, we reimburse reasonable return postage costs. Keep your receipts and email them to us. See our warranty claim process for covered warranty claims.

Refunds

Once your return is received and inspected, we’ll process your refund to the original payment method. Refunds are typically processed within 5–7 business days of us receiving the item back.

Exchanges

Prefer a different size or design instead of a refund? Let us know when you start your return and we’ll arrange an exchange once your original item is received.

Faulty or incorrect items

If your piece is faulty, develops a fault or does not match its description, email customercare@oscarandco.com.au with your order details and the issue. We will assess it and provide the remedy you are entitled to under the Australian Consumer Law. The 30-day window, original-packaging conditions and change-of-mind exclusions do not limit these rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.