Our Promise

Lifetime workmanship warranty

Every Oscar & Co piece is covered against defects in workmanship and craftsmanship from delivery for as long as you own it. Our warranty is additional to your rights under the Australian Consumer Law.

What is covered

We assess and repair manufacturing faults free of charge. Examples include a faulty setting, a clasp that fails because of a manufacturing defect, or a stone coming loose because it was not set correctly. If repair is not possible, we will arrange an appropriate replacement or refund. This does not limit your right to choose a remedy where the Australian Consumer Law allows it.

Missing-stone claims are assessed to establish the cause. A manufacturing fault is assessed under this warranty; loss resulting from accidental damage or normal wear is excluded from this voluntary cover. Your Australian Consumer Law rights are unaffected.

What this warranty does not cover

• Normal wear and routine maintenance, including surface scratches, tarnishing, worn plating, worn claws, polishing and re-tipping required through normal use.
• Accidental damage, impact, misuse or damage caused by chemicals.
• Loss or theft of the jewellery.
• Resizing or alterations requested because your preferred fit or design has changed.
• Damage caused by a repair or alteration carried out by another jeweller. Unrelated manufacturing defects remain covered.

These exclusions apply to our voluntary warranty only. They do not exclude a remedy you are entitled to under the Australian Consumer Law, including where a product has not lasted a reasonable time.

Care and inspections

We recommend a professional inspection of settings and clasps once a year. Annual inspections are recommended, not a condition of this warranty. Stop wearing your piece if a stone moves, a claw catches or a clasp becomes unreliable, and contact us for advice.

How to make a claim

1. Email customercare@oscarandco.com.au with your order number or other proof of purchase, a description of the issue and photographs if available. If your piece was a gift, provide the original order details if you have them.
2. We will explain the assessment process and provide secure return instructions. Please contact us before posting valuable jewellery.
3. After assessment, we will explain the outcome and proposed remedy. If the issue is outside warranty cover, we will explain why and obtain your agreement to any paid work or charges before proceeding.

Postage and claim expenses

For covered claims, we pay reasonable assessment, repair and insured return-delivery costs. We will provide a prepaid return method or reimburse reasonable postage you have paid; email your receipts to claim reimbursement. Contact us before arranging postage so we can advise on secure shipping. Any charges for an issue outside warranty cover will be explained and agreed in advance. Your statutory rights to recover expenses are unaffected.

Warranty provider

Oscar & Co Fine Gold Jewellery Pty Ltd
ABN 95 653 639 493
Email: customercare@oscarandco.com.au

Your Australian Consumer Law rights

The benefits of this warranty are in addition to your other rights and remedies under Australian law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any warranty promises made when you purchased your piece continue to apply. Updating this policy does not reduce those promises or your statutory rights.